Provide diagnostic and restoration efforts for priority incidents, as well as guide root cause analysis
Act as a mentor to Tier 2 and Service Desk team members, providing technical assistance and guidance
Evaluate client environments for optimization and improvement
Solve escalated incidents that exceed the skills of Tier 2 to ensure service restoration is executed in a timely manner
Participate in project activities as needed
Develop documentation and SOPs for project deliverables and support procedures

Advanced Professional-level certifications required
ITIL Foundation (or higher) preferred.
3+ years of experience with data center technologies
Proficient with AT LEAST THREE of the following technologies for SEVEN OR MORE YEARS
VMWare Hypervisor and vSphere
Nutanix Hypervisor
VDI Infrastructure
Data Protection Solutions
AWS and Azure Cloud Solutions
Pure Storage
Isilon Storage
Ability to translate technical findings into clear, business-aligned recommendations.
Strong collaboration with Client Success and cross-functional teams.
Excellent written and verbal communication skills.
Customer-focused mindset with strong follow-through.
Strong mentoring approach and commitment to continuous learning.
Ability to work independently in a fast-paced environment.
Must have a valid driver’s license and motor vehicle insurance.

Competitive Salary
Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
Paid Time Off
401K Plan
Flexible Spending Account
Employee Recognition Rewards
Career training geared towards professional growth

ANM

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