Lead and support the technical design of conversational AI and contact center automation solutions (e.g., Cognigy.AI, Kore.ai, telephony integrations , or similar platforms).
Act as the technical liaison between developers, architects, and business teams — ensuring alignment across design, delivery, and performance goals.
Manage and refine the product backlog , translating complex business needs into actionable user stories.
Evaluate new AI and RAG technologies to improve conversational experiences and agent productivity.
Drive knowledge sharing and best practices across the team.
Organize and lead cross-functional meetings , fostering collaboration and innovation.
Prioritize requests effectively while maintaining clear visibility of deliverables and timelines.

Strong technical background in Conversational AI, RAG (Retrieval-Augmented Generation), or Contact Center AI.
Hands-on experience with Cognigy.AI
Solid understanding of software delivery, APIs, integration patterns, and cloud environments.
Experience in agile delivery (Scrum, Kanban) and backlog management tools (Jira, Confluence, Zephyr).
Excellent communication and collaboration skills — able to translate between technical and non-technical audiences.
Proven ability to lead cross-functional teams in international, multicultural settings.
English fluency
Relevant certification (e.g., PSPO, CSPO) and a degree in Computer Science, Engineering, or related field preferred.

futureproof consulting

Open Positions (1)