Act as the main contact for customer orders, inquiries, and after-sales support.
Manage the full order cycle: quoting, entry, confirmation, and tracking through completion.
Coordinate with internal teams (Sales, Service, Operations) to ensure customer requirements are met.
Maintain accurate order and customer data in ERP systems (IFS or D365).
Support pricing confirmation, returns, and warranty requests as needed.
Communicate clearly and proactively with customers regarding lead times, product updates, and service expectations.
Generate reports and maintain customer documentation in accordance with company standards.
Contribute to process improvement and customer satisfaction initiatives.

Associate’s degree in Business, Supply Chain, or related field preferred.
2–3 years of experience in customer service, order administration, or sales support.
Proven ability to manage multiple priorities and deliver exceptional customer experiences.
Experience working in ERP systems (Microsoft D365 preferred).
Excellent communication, organization, and problem-solving skills.
Strong attention to detail, sense of urgency, and accountability.
Willingness to travel occasionally within North America, if required.

Normet Group

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