Role Overview

Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across a wide range of HR programs, processes and systems.
Respond and resolve requests received through Workday Help, phone, email, and in-person interactions; perform first‑level transactions, troubleshoot issues, and direct individuals to appropriate resources or guided learning.
Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling.
Escalate complex or specialized inquiries to the appropriate Center of Excellence, ensuring clear handoff and timely resolution.
Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end‑to‑end service delivery.
Contribute to a collaborative team environment by sharing expertise and supporting team members.
Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards.
Maintain broad knowledge of end‑to‑end HR processes and understand the rationale behind workflows and system design.
Identify process gaps, inefficiencies, and risks; recommend improvements to enhance standardization, automation, and the overall employee experience.
Draft, update, and maintain knowledge articles, job aids, guided learning resources that support employees, HR partners, and internal teams.
Analyze inquiry trends to identify recurring issues, training needs, or resource gaps; recommend or develop proactive solutions.

Requirements

Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes
Experience working with HRIS platforms; Workday experience preferred.
Strong customer service background with a focus on timely, accurate and empathetic support.
Bilingual abilities (e.g. Spanish) preferred.

Benefits

Health insurance
401(k) matching
Paid time off
Professional development opportunities
Flexible work arrangements

Menasha Corporation

Open Positions (1)

HR

HR Services Specialist