Role Overview

Reporting directly to the Director, Transparency Operations & Customer Success, the Senior Manager, Global Transparency will be responsible for all aspects of product delivery, including customer success, support and professional services for the transparency product.
The Senior Manager, Global Transparency is responsible for successful achievement of all reporting metrics and deadlines across customers.
Maintain deep, current expertise in U.S. and global life sciences compliance requirements related to transparency reporting
Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation, risk mitigation, and industry benchmarking
Anticipate compliance trends, emerging regulations, and evolving industry expectations; translate updates into actionable internal recommendations
Maintain a deep understanding of the product; ensure comprehensive understanding of all product changes and how the changes impact customers, data and projects
Oversee the provision of customer support and professional services
Actively engage in building a strong relationship with customers; listen to customer needs and complaints and act quickly to identify solutions; share all feedback with team management and Account Management teams
Seek input and feedback from Implementation, Account Lead and Professional Services team members about customer experience, support matters, accomplishments and challenges; communicate regularly with Account Management team, providing updates on customer feedback, issues and project status
Serve as initial escalation point for team management and customers to address support, service and product issues
Ensure successful achievement of all reporting metrics and deadlines across customers; establish KPIs to track and report on progress; utilize project management tools to facilitate accurate tracking of progress and identification of risks.
Work closely with team management to design and document procedures for supporting products; assist with regular training on procedures
Collect feedback from team members and customers and identify solutions or opportunities for improvement in products and services; share information with management and Account Managers
Actively engage in sales and marketing efforts to support sales to existing and new customers through participation in industry conferences, sales meetings and other networking initiatives
Serve as member of product operations leadership team

Requirements

A bachelor’s degree
A minimum of 5 years of experience working in or with life sciences companies in at least one of the following areas:
commercial compliance, sales/commercial operations, or aggregate spend/transparency reporting
Alternatively, candidates may have significant technical or customer support experience to qualify
Priority will be given to candidates with one or more of the following:
Knowledge of the various U.S. laws and codes related to life sciences sales and marketing practices
Knowledge of the various global laws and codes related to life sciences sales and marketing practices
Experience in business/customer-facing role and customer support
Project management experience

Benefits

Merit-based compensation – Competitive base salary plus bonus
Work from anywhere – Roles are open to candidates located anywhere in the US (United States)
Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
401k+ Match
Comprehensive health, dental, and vision insurance
Paid Parental Leave
Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development

MediSpend

Open Positions (1)

Management

Senior Manager, Global Transparency