Role Overview

Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity
Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices
Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the Crossfuze Delivery team upon request
Maintain 75% billable utilization target

Requirements

5+ years of experience implementing, configuring, and customizing ServiceNow
4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Ability to work remotely and with remote resources as needed
Ability to understand and implement complex end-user requirements
Ability to effectively organize work across multiple projects
Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
Working knowledge of relational databases
Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development
Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members
A deep understanding of at least 4 product lines’ principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standards
Certifications
Required: ServiceNow Certified System Administrator (CSA)
Required: ServiceNow Application Developer (CAD)
Required: ServiceNow Implementation Specialist certification in four or more application areas

Tech Stack

JavaScript
ServiceNow
TCP/IP

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Extended Healthcare Plan
Group RRSP with employer match
10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Crossfuze

Open Positions (1)

Engineering

Architect – ServiceNow