Role Overview

Cloud Deployment and Operations Support
Assist customers and internal teams with the deployment and configuration of VisibleThread solutions within their private cloud and secure AWS/Cloud Enclave environments.
Provide Tier 2/3 operational support for cloud-hosted environments, focusing on the underlying infrastructure, including virtual machines (Linux), networking (VPC, security groups, routing), security (WAF) and storage.
Monitor system health, performance, and security posture of deployed instances, performing routine maintenance, patching, and upgrades in coordination with customer schedules.
Utilize Infrastructure As Code tools and scripting to streamline deployment and recurring maintenance tasks.
Customer and Technical Support
Serve as a primary technical point of contact for customer support tickets related to cloud deployment, application access, performance, and security settings.
Provide clear, professional, and compliant guidance to customers on best practices for operating VisibleThread in their secure, CUI-handling environments.
Create and maintain comprehensive technical documentation, knowledge base articles, and runbooks for common deployment scenarios, troubleshooting steps, and security compliance procedures.
Collaborate closely with VisibleThread's Engineering and Customer Success teams to ensure complex issues are resolved quickly and effectively.
Security and Compliance
Ensure all support and deployment activities strictly adhere to security policies and compliance requirements associated with handling CUI data (e.g., access control, encryption standards, logging).
Administer and troubleshoot user access, identity management (e.g., Active Directory/Azure AD integration), and security protocols within the customer's cloud instance.
Assist customers in preparing for compliance audits by providing data and evidence related to the security posture and configuration of the VisibleThread deployment.

Requirements

Minimum of 3+ years of experience in a technical IT Support, Cloud Operations, or Systems Administration role.
Proven hands-on experience with Amazon Web Services (AWS), including foundational services like EC2, RDS, VPC and IAM with AWS GovCloud (US) and **AWS Landing Zone Accelerator **is highly desirable.
Demonstrated experience with the deployment and administration of enterprise applications in Linux (RHEL/Ubuntu) environments.
Strong understanding of network fundamentals (TCP/IP, DNS, VPN, Load Balancers, Firewalls) in a cloud context.
Familiarity with regulatory compliance frameworks relevant to US government data and contractors, such as NIST SP 800-171 or CMMC.
Excellent written and verbal communication skills, with a proven ability to interact professionally and clearly with external customers and technical teams.
Experience with ticketing systems (e.g., Jira Service Management, ServiceNow) and meeting defined Service Level Agreements (SLAs).
Must be a US Citizen due to the sensitive nature of the data and customer environment support.
AWS Certification (e.g., AWS Certified SysOps Administrator – Associate or AWS Certified Solutions Architect – Associate).

Tech Stack

AWS
Azure
Cloud
DNS
EC2
Firewalls
Linux
ServiceNow
TCP/IP

Benefits

A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Fully remote working
Monthly “all hands” and other team-building events
Competitive annual leave entitlement

VisibleThread

Open Positions (1)

Engineering

IT Support Engineer