Rhythm Energy is a renewable energy and technology company that empowers individuals to manage their budget and environmental impact. They are seeking a Product Manager for Platform & Customer Operations to oversee backend systems that enhance the post-enrollment customer experience, ensuring reliability and scalability of internal platforms such as CRM and billing systems.

Responsibilities:

Own the product vision and roadmap for Rhythm’s platform and customer operations stack: CRM, account management tools, billing and payments systems, pricing deployment tooling, and key third-party integrations
Translate business and operational needs into clear PRDs, technical specifications, workflows, and implementation guides that engineering and operations teams can execute on
Manage the full software development lifecycle for your area: discovery, scoping, prioritization, sprint planning, QA, launch, and post-launch iteration
Partner with Operations and Customer Care to turn servicing and lifecycle insights into product improvements that reduce friction, lower handle time, and increase customer satisfaction
Lead product delivery for:
CRM and account tools used to manage active customer accounts and day-to-day servicing
Billing and payments workflows, including invoicing, adjustments, credits, and collections in partnership with Finance and Operations
Pricing and rate-change tooling used by Operations and Commercial teams for plan setup and changes
Drive development and optimization of integrations between our internal systems and external partners/platforms, ensuring data flows are accurate, observable, and resilient
Use SQL and analytics tools to: pull your own data, monitor KPIs across the post-enrollment lifecycle (e.g., billing accuracy, failed payment rates, time-to-resolve, cost to serve, NPS/CSAT), and size and prioritize opportunities
Identify and deliver automation and tooling that remove manual work, reduce error rates, and improve the internal UX of Operations, Customer Care, and Finance teams
Establish strong communication rhythms with stakeholders—regular updates, clear trade-off discussions, and crisp narratives around problem, solution, and impact

Requirements:

2–5+ years of product management or product owner experience, including owning roadmaps and shipping features in B2B SaaS, internal tools, platform, or operations‑focused products
Proven success owning complex backend or internal systems that support customer lifecycle servicing (e.g., CRM, billing, payments, account management, support tooling, or similar operational platforms)
Strong SQL skills and comfort working directly with data (e.g., Snowflake, Postgres, BigQuery) to validate hypotheses, define KPIs, and measure impact
Experience working closely with backend engineering teams to design APIs, data models, and system behavior, and to ship high‑reliability features where correctness and data integrity really matter
Exceptional stakeholder and business communication skills: you can speak the language of Operations, Customer Care, Finance, Commercial, and Engineering, and keep everyone aligned through trade‑offs and change
Ability to untangle complex systems and workflows and turn them into clear, usable product solutions; you think in systems while caring deeply about UX for internal users
Familiarity with CRM platforms (e.g., Salesforce or similar), billing/payments providers, and third‑party integrations is a plus; deep expertise can be learned if you bring strong product and communication fundamentals
Background in industries with ongoing customer servicing and lifecycle management (e.g., energy, fintech, telecom, insurance, B2B SaaS) is preferred; energy domain knowledge is a nice‑to‑have, not a requirement

Rhythm Energy

Open Positions (1)

Product

Product Manager, Platform & Operations