Unisys is a company that focuses on Global Field Operations, and they are seeking a Customer Service Agent. The role involves responding to client requests, managing service tickets, and coordinating appointments to ensure high levels of client satisfaction.

Responsibilities:

Gains familiarity with Global Field Operations concepts, procedures and methodologies
With guidance, performs routine Global Field Operations duties, including:
Receiving and responding to client and Field Engineering members requests
Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools
Booking client appointments
Access service arrangement
Coordinating of essential parts
Maintaining call center
Monitoring service level agreements (SLAs), and
Communicating with cross-functional teams to ensure a fluid and cohesive process
Learns and complies with Global Field Operations practices and policies
Learns Global Field Operations enhances levels of client satisfaction
Assists with special projects as assigned

Requirements:

High School diploma or GED required
Generally, less than 1 years' experience in area of responsibility
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

Unisys

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Customer Service

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