Modivcare is a company focused on making a positive impact in people's lives, and they are seeking Customer Service Representatives to join their team. In this role, you will be the first contact for members, addressing their questions and concerns while ensuring accurate processing of requests and providing support for positive health outcomes.

Responsibilities:

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage
Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required

Requirements:

MUST LIVE IN VIRGINIA
High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Work overtime as required
Ability to work independently under general supervision
Sound decision-making and problem-solving skills in a fast-paced environment
Fluent in Spanish
High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test
Ability to directly hardwire to your modem
Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely
Attend 100% of training, on camera for the first 30 days of employment

Modivcare

Open Positions (1)

Customer Service

Customer Service Representative - Bilingual (Spanish/English)