Uplift Labs is redefining how human movement is analyzed and optimized using cutting-edge AI and computer vision. They are seeking a Customer Success Manager to lead critical aspects of the client journey, focusing on trial onboarding and long-term customer success in a fast-paced startup environment.

Responsibilities:

Set up and activate trial accounts for new users and enterprise clients
Deliver onboarding documentation and guide higher-tier accounts through the onboarding process
Monitor trial usage and data capture quality, flagging issues and providing feedback
Collaborate cross-functionally to support trial success and conversion
Guide new customers through onboarding, account setup, and first time use
Deliver customer training on reports, dashboards, and data interpretation to ensure understanding of our platform’s data
Serve as the day-to-day point of contact for key accounts, offering ongoing support, education, and periodic checks on the quality of customer data
Conduct periodic check-ins and maintain a high-touch support model
Offer technical troubleshooting and support, creating and managing help tickets to track and resolve customer issues
Generate and deliver invoices and payment links
Track revenue contract values, payment schedules, and outstanding balances
Maintain clear records of renewal timelines and account health
Maintain and update internal docs on customer health and renewals
Coordinate internal syncs with product and sales teams to share customer insights and feature requests
Collect internal QA data and assist with new feature and product improvement testing when necessary
Support on-site events and conferences with on-site data collection and demos

Requirements:

Minimum 3–5 years in Customer Success, Operations, or Support at a fast-paced tech company or startup
Experience working with technical products or SaaS platforms
Strong communication and organizational skills
Comfortable using CRM software, Excel/Google Sheets, and ticketing systems (e.g., Zendesk, Intercom)
Detail-oriented and calm under pressure, with a passion for helping others succeed
Must be able to travel within the US at least once a month on average
Familiarity with sports, biomechanics, or performance analytics

Uplift Labs

Open Positions (1)

Customer Service

Customer Success Manager