Description

The Customer Service Representative (CSR) supports day-to-day customer order execution and fulfillment within a fast-paced automotive manufacturing environment. This role serves as the primary liaison between customers, production, warehouse, and internal supply chain teams to ensure accurate demand processing, on-time delivery, and proactive issue resolution.

The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally to manage customer releases, shipment coordination, and operational priorities.

Responsibilities

Customer Order Execution & Fulfillment

Enter and maintain customer demand/releases in ERP system.
Validate releases, including CUMs, authorizations, and quantity changes.
Confirm order accuracy and communicate discrepancies to customers.
Coordinate shipment plans and delivery commitments.
Set up and manage customer truck scheduling based on finished goods availability.
Support service orders and end-of-program (EOP) execution activities.

Operations & Cross-Functional Coordination

Work closely with warehouse and production teams to prevent shortages and missed shipments.
Partner with Quality and Operations to support recovery priorities.
Investigate and resolve inventory or shipment discrepancies.
Document and process shipment deviations or late shipments.
Support new program launches and program transitions.
Participate in customer meetings, priority calls, and weekly supply chain reviews.

Communication & Issue Management

Serve as primary point of contact for assigned customers.
Provide timely updates on order status, risks, and recovery plans.
Escalate supply or delivery concerns proactively.
Maintain accurate records and documentation within ERP and reporting tools.

Requirements

2+ years’ experience in Customer Service, Supply Chain, or Order Management within a manufacturing or automotive environment.
Strong Excel skills.
Excellent organizational and communication skills.
Ability to manage multiple priorities in a fast-paced production environment.
Detail-oriented with strong problem-solving skills.

Preferred

Automotive or Tier-1/Tier-2 supplier experience.
Experience working with customer releases/CUM tracking.

Core Competencies

Customer focused mindset.
Strong follow-through and ownership.
Cross-functional collaboration.
Sense of urgency.
Analytical and detail oriented.
Professional communication.

About Us

Shawmut Corporation pioneers in textile innovation, delivering high-performance materials for Automotive, Health & Safety, Defense, and Custom Laminating Solutions. Proudly operating since 1916, we now operate globally with thirteen locations across three continents. Our team excels in engineering and analytics, fostering a collaborative environment to meet industry demands. Committed to sustainability and employee well-being, we offer safe, healthy workplaces. Join us and be part of a dynamic, innovative company shaping the future of textiles.

About the location

Shawmut Corporation’s Clinton, Tennessee facility, with 15 years of operational excellence, is a hub for producing composite textile components for marine, medical, and government sectors. Nestled in a scenic area with four distinct seasons and close to Norse Lake, it’s ideal for nature lovers. The traditional metal manufacturing building fosters a tight-knit, goal-oriented community, with diverse teams working cohesively. Located in an industrial park, the facility benefits from nearby restaurants and stores. As a family-owned business, it maintains a welcoming atmosphere where everyone knows each other’s names and works towards shared goals.

Ready to be part of a team that's making the world a more sustainable place? Apply now and let's embark on this exciting journey together!

Compensation & Benefits

Competitive wage structure reflective of current market trends.
Medical, dental, and vision coverage options through Blue Cross Blue Shield of Massachusetts (BCBS) and EyeMed
Health savings accounts (HSA) and flexible spending accounts (FSA)
Company-paid basic life and AD&D insurance
Short-term and long-term disability coverage
Employee assistance and wellness programs
401(k) Retirement Savings Plan

Shawmut Corporation is an equal opportunity employer, committed to providing fair employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.

We are dedicated to maintaining a safe work environment in line with ISO standards. Employees are expected to comply with all safety regulations, identify and report hazards, attend safety training, report incidents promptly, use required PPE, and participate in continuous safety improvements and emergency preparedness activities. By following these guidelines, we aim to minimize risks and ensure the well-being of everyone at Shawmut Corporation.

Shawmut Corporation

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