Title: Senior People Operations Specialist

Department: People Operations / HR
Reports To: Director of People / Head of HR
Location: Open to Remote, Hybrid, or Onsite

Position Summary

We are seeking a detail-oriented and systems-savvy Senior People Operations Specialist with 5-7 years of experience to support and optimize core HR operations. This role is responsible for managing the full employee lifecycle, administering benefits and leave programs, owning HR systems configuration, and leveraging AI tools to enhance operational efficiency. The ideal candidate thrives in a fast-paced environment, values compliance and accuracy, and is passionate about improving employee experience through scalable systems and processes.

Key Responsibilities

Employee Lifecycle Management

Lead and execute end-to-end onboarding and offboarding processes, ensuring a seamless and compliant employee experience.
Manage new hire documentation, I-9 verification, background checks, and system setup.
Coordinate and schedule interviews with hiring managers and team members, including preparing and distributing interview guides.
Conduct exit processes including documentation, benefits transition, and system deactivation, including exit interviews.

Leave of Absence (LOA) Administration

Administer and track all employee leave programs including FMLA, ADA, parental leave, short-term and long-term disability, and state/local leave programs.
Serve as the primary point of contact for employees regarding leave policies and processes.
Coordinate with payroll and benefits providers to ensure accurate leave pay and deductions.
Maintain compliance with federal, state, and local leave regulations.

Benefits Administration

Support day-to-day benefits administration including enrollments, life event changes, and open enrollment processes.
Partner with brokers and vendors to resolve employee inquiries.
Maintain benefits documentation and employee communications.

HRIS System Administration & Configuration

Serve as HRIS system administrator (e.g., Ceridian/Dayforce, Lattice, Greenhouse, etc.).
Configure workflows, fields, security roles, automations, and reporting dashboards.
Ensure data integrity through regular audits and system maintenance.
Support system integrations with payroll, benefits, ATS, and other platforms.
Document system processes and train stakeholders on HR systems functionality.

AI & Process Optimization

Identify opportunities to leverage AI tools and automation to improve People Operations processes.
Implement AI-driven solutions for reporting, onboarding workflows, knowledge management, and employee self-service.
Analyze HR metrics and generate insights using AI-enabled analytics tools.
Continuously evaluate emerging technologies to enhance operational efficiency and employee experience.

Compliance & Reporting

Maintain personnel records in compliance with employment laws and internal policies.
Prepare reports and audits related to headcount, turnover, benefits, and compliance.
Support policy updates and process documentation.

Qualifications

Bachelor’s degree in human resources, Business Administration, or related field.
HR certification (PHR, SHRM-CP, or equivalent).
5-7 years of progressive experience in People Operations, HR Operations, etc roles.
Hands-on experience administering LOA programs and benefits.
Experience serving as HRIS system administrator, including configuration and reporting.
Familiarity with HR compliance requirements (FMLA, ADA, HIPAA, COBRA, etc.).
Experience leveraging AI tools or automation platforms in HR operations.
Strong attention to detail and data integrity.
Excellent organizational and communication skills.
Experience in a high-growth or technology-driven organization, preferred

Core Competencies

Accountability

Adaptability

Applied Learning

Business Acumen

Collaboration

Customer Focus

Dealing w/Ambiguity

Decision Making

Driving for Results

Initiating Action

Planning and Organizing

Technical/Professional Knowledge

About the company:

Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.

OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.

Benefits and Perks:

Company provided equipment (laptop, software, etc.)
Employment with a growing, casual, fun, philanthropic minded company
US Based Employees
- Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.  
- An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan. 
- Medical Flexible Spending Accounts available.  
- Dependent Care Flexible Spending Accounts available. 
- Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
- Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you. 
- 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
- Paid Time Off (PTO)/Holiday 
CAN Based Employees
- Employer paid Life and Accidental Death Insurance
- Contribution to Health Care Spending Account
- Dependent Life Insurance
- Optional Life Insurance
- LTD Insurance
- Drug and Paramedical Coverage
- Dental Insurance
- Vision Insurance
- EAP
AUS Based employees
- Monthly stipend for insurance purchase
UK Based Employees
- Employer contribution to pension
- EAP

Diversity Statement - Culture of Togetherness:

At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.

OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.

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Operations

Senior People Operations Specialist