Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Cincinnati or New York City

Hybrid Schedule: 2 days in office / 3 days at home weekly

Travel Requirements: Less than 10%

Job Summary

The Competitive Intelligence Director is responsible for enabling and sustaining a high-impact, AI-driven competitive intelligence capability that informs commercial decision-making and field teams success across the enterprise.

Operating under the strategic direction of the EVP of Commercial Initiatives, this role owns the day-to-day management of a competitive intelligence technology platform and the ongoing synthesis of competitive activity into actionable insights. Once strategic priorities are established, this director works independently across sales and key functional teams to cultivate a continuous flow of incoming competitive intelligence and deliver distilled, decision-ready insights that drive commercial action.

What You’ll Do

Competitive Intelligence Platform Ownership

Own and manage an AI-driven competitive intelligence software platform, ensuring it is effectively configured, maintained, and continuously improved to meet evolving commercial needs.
Drive ongoing training, adoption, and engagement across sales and key functional teams to ensure the platform is actively used as a core source of competitive knowledge.
Establish clear usage expectations, best practices, and feedback loops to improve data quality, relevance, and signal-to-noise ratio over time.
Monitor platform performance and user engagement, identifying opportunities to optimize workflows, content tagging, and insight surfacing.

Competitive Monitoring & Insight Generation

Continuously assess, curate, and synthesize competitive activity across products, messaging, market moves, and tactics.
Distill high volumes of competitive information into clear, concise insights that highlight implications, risks, and opportunities.
Translate competitive signals into practical guidance that can inform commercial strategy, messaging, sales execution, and cross-functional decision-making.
Maintain an ongoing cadence of insight delivery through structured outputs (e.g., briefs, dashboards, alerts, summaries) tailored to stakeholder needs.

Cross-Functional Intelligence Enablement

Serve as the central hub for competitive intelligence intake and output, maintaining active, two-way channels with sales, marketing, market access, analytics, and other commercial stakeholders.
Proactively engage cross-functional partners to solicit frontline intelligence, validate signals, and close feedback loops on insight usefulness and actionability.
Ensure competitive insights are socialized in a timely and consistent manner, supporting rapid response and informed execution.

Governance & Strategic Alignment

Partner closely with the EVP of Commercial Initiatives to align competitive intelligence activities with broader commercial priorities and strategic direction.
Once priorities are defined, operate with a high degree of autonomy to execute, coordinate stakeholders, and sustain momentum.
Help define standards for competitive intelligence rigor, interpretation, and communication across the organization.

What We Need

Bachelor’s degree in Business, Economics, Market Research, or a related field.
5+ years of experience in competitive intelligence, insights, analytics, strategy, or a related commercial role.
Hands-on experience managing intelligence platforms, analytics tools, or AI-enabled insight systems strongly preferred.
Proven ability to synthesize complex, ambiguous information into clear, actionable insights.
Experience working cross-functionally with sales and commercial teams in a matrixed environment.
Strong written and verbal communication skills, with the ability to influence without direct authority.

Desired Qualifications

Advanced degree in a quantitative or related field

What You'll Need to Succeed

A proactive, go-getter mindset with a strong sense of ownership—this role requires identifying opportunities, surfacing insights, and driving momentum without waiting for direction.
Confidence to lead conversations and shape dialogue, including the ability to facilitate productive discussions with sales leaders, commercial teams, and senior stakeholders.
Strong rapport-building skills across all levels of the organization, from frontline sales teams to executive leadership, enabling trust and consistent engagement.
Intellectual curiosity and sound judgment to ask the right questions, challenge assumptions, and distinguish meaningful competitive signals from noise.
Diplomatic influence and accountability leadership, with the ability to encourage participation, reinforce expectations, and follow through—without formal authority—while maintaining strong cross-functional relationships.
Clear, concise communication skills that translate complex competitive information into insights that are relevant, actionable, and aligned to business priorities.
Comfort operating independently in a matrixed environment, balancing multiple stakeholders while maintaining focus on outcomes and impact.
Resilience and adaptability, with the ability to manage ambiguity, evolving priorities, and fast-moving competitive dynamics.

Base Salary Band: $94,026- $171,400

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.

Latest News & Innovations:

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What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

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Competitive Intelligence Director