Description

About Mindspace

Founded in 2014, Mindspace is a leading provider of flexible workspaces with an expanding footprint across Europe, Israel, and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces, and daily offices provide the ideal solution for enterprise companies, startups, small businesses, and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long-term career opportunities globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

Who is the IT Manager?

This full-time position is based in Berlin and reports directly to the IT Global Director. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems and projects

This role is primarily based in Berlin, with regular travel to our Munich locations. You’ll play a key role in ensuring seamless IT operations across those sites, working closely with local teams and leadership.

What you will be responsible for, mainly:

Maintaining communication with the Global IT Director and ensuring that branch policies are in line
Providing technical support and guidance to the Mindspace members and employees
Cisco Meraki Network administration - VLANs, Switches, MX, etc.
Managing network printers - installing and configuring
Maintain and operate conference rooms' AV systems
Maintain and operate CCTV systems and coordinate necessary updates
Maintain and operate security systems and access controls
Documentation and developing training materials as needed to fulfill the project requirements.
Plans, organizes, and manages IT projects, ensuring they are completed on time and within budget.
Manage relationships with IT vendors and service providers.
Negotiate contracts and ensure favorable terms.
Troubleshoot and resolve IT issues in a timely and effective manner.
Develop and implement solutions to improve IT performance and efficiency.
Communicate IT issues and updates to stakeholders clearly and concisely.
Collaborate with other departments to identify and address their IT needs.

Requirements

Experience & Minimum Qualifications:

Experience with Cisco Meraki - Advantage
Bachelor’s degree preferred, but not essential
3-4 years of Helpdesk or Deskside support experience - a must
Hardware and troubleshooting skills - a must
Familiarity with MDM / EDR solutions and other cybersecurity systems
Experience in a global company - preferred, but not required
Strong customer relations experience
Experience with maintaining a network computing environment, delegating tasks and responsibilities to co-workers, and maintaining the timely completion of tasks
Knowledge of Microsoft Windows 10 and Mac OS
Google Workspace and Office 365 admin experience
Ability to support beyond regular work hours
Excellent English & German communication skills, with the ability to explain technical terminology to non-technical end users
Be familiar with and passionate about the startup ecosystem
Excited about MINDSPACE, you are ready to live, eat, and breathe MINDSPACE, spreading the love to everyone you encounter

Mindspace is an equal opportunity employer

Mindspace

Open Positions (1)

Management

IT Manager