∙Experience Level: Minimum 3 years, preferred 5 years

∙Language Requirement: Fluent in Arabic and English

Job Description

We are seeking a skilled and experienced Technical Writer to join our remote team in developing

comprehensive documentation for major system modernization projects. In this role, you will

collaborate with cross-functional teams to create clear, compliant, sometimes complex, and user-

friendly documentation that supports the replacement of legacy systems with innovative digital

solutions. Responsibilities may also extend to mentoring junior technical writers and developing and

maintaining wikis for writing best practices and conventions.

Key Responsibilities

∙Gather technical information from technical teams, and other stakeholders to produce accurate

documentation for government stakeholders such as:

oSystem Architecture

oIntegration Guides and API Documentation

oBusiness Requirements Document (e.g., BRD, SRS, URS)

oCompliance Reports

∙Create user manuals, administrator guides, training materials, and tutorials for end-users of

developed systems.

∙Lead the development of advanced documentation templates based on input from technical

teams.

∙Review and edit content from team members to ensure consistency, accuracy, and adherence

to governmental standards (e.g., data privacy laws, accessibility, and audit trails).

∙Ensure all documentation adheres to government standards for accessibility (e.g., WCAG),

security, privacy, and plain language guidelines.

∙Maintain and update documentation repositories using tools like Confluence, SharePoint, and

Azure DevOps throughout the project lifecycle.

∙Manage documentation processes in tools like Confluence, Azure DevOps, SharePoint, and

Adobe Acrobat Pro, including version control and iterative updates.

∙Facilitate workshops and interviews with SMEs to extract and translate complex technical

details into accessible formats.

∙Collaborate in agile workflows, attending design reviews, sprint demos, and peer reviews to

incorporate feedback.

∙Contribute to project planning by defining documentation scopes, timelines, and quality gates

aligned with agile methodologies.

∙Handle post-deployment revisions, handover documentation, and support for user adoption in

government environments.

Qualifications

∙Minimum 3 years of professional experience in technical writing (5+ years strongly

preferred), ideally in software development, IT projects, or government/public-sector

environments.

∙Bachelor’s degree in English with technical experience, or bachelor’s degree in computer

science, or a related field, or equivalent professional certification.

Key Skills and Competencies

∙Strong proficiency in both technical Arabic and English (speaking and writing) to handle

bilingual documentation needs. Familiar with standard and common technical terms in both

Arabic and English.

∙Advanced familiarity with Microsoft Word, Excel, and PowerPoint (demonstrating proper

utilization without relying on improvised solutions).

∙Expertise in collaboration and documentation tools such as Confluence, Azure DevOps,

SharePoint, and Adobe Acrobat Pro.

∙Ability to simplify complex technical concepts and paraphrase dense paragraphs into clear,

structured, and audience-appropriate content while preserving core concepts and accuracy.

∙Strong attention to detail combined with the ability to maintain high-level context and

relevance.

∙Flexibility and patience in learning new domains and pulling detailed information from

technical team members who may have weak communication skills.

∙Proven ability to manage multiple deliverables in high-stakes environments with strong

attention to detail.

∙Ability and eagerness to learn, adapt, and grow in a dynamic environment.

∙Highly cooperative, supportive, and collaborative mindset; able to work effectively and

positively with diverse personalities and cross-functional teams.

Preferred Skills and Qualifications

∙Experience across multiple industry sectors.

∙Experience creating and editing training videos or tutorials.

∙Familiarity with using AI tools and assistants to enhance technical writing and

documentation.

∙Translation experience between Arabic and English technical content.

∙Leadership experience.

SWATX

Open Positions (1)

Design

Senior Technical Writer