Job Summary

The Chief Information Officer provides organizational leadership for technology, information
systems, and business intelligence in furtherance of the agency’s mission and strategic intent.

Essential Job Functions

Strategic:

Serve as a member of the senior leadership team, contributing to organizational strategy and the prioritization of cross-departmental initiatives.
Develop and implement data strategy and enterprise technology solutions for the organization. Ensure technology supports the overall continuous provision of treatment/clinical services and operations aligned to the organizational vision, mission, and strategic goals; actively promoting balanced scorecard and balance long range planning with ability to anticipate needs, organize, lead and troubleshoot operations to achieve desired outcomes.
Guide teams and influence change, emphasizing communication, problem solving, leadership, and ownership. Ensure information systems and enterprise technology/solutions align with safe, efficient and effective client care, and treatment and operational excellence. Effectively partner and collaborate with clinical and operational teams using a shared ownership approach to ensure technology is leveraged fully and effectively as expected, align to positive client and end-user experiences, and support the organization’s data strategy and needs.
Partner cross-functionally to help ensure standard processes and practices are in place to allow for technology adoption across the organization. This includes collaboration to ensure role-based training inclusive technology tool investments are aligned to effective adoption of systems by clinical, operational, and leadership staff members. Ensures systems are in place and effective at both supporting end users and bringing issues to resolution with alignment to the operating model of the organization.
Lead the organization’s enterprise Electronic Health Record (EHR) and business systems initiatives – focusing on data-driven decision-making goals of the organization and integrations of technology and business intelligence for clinical workflows as well as operational workflows.
Lead enterprise-wide efficiency improvements through automation, artificial intelligence (AI), and data‑driven decision‑making.
Partner with clinical leadership to promote opportunities to leverage technology in service delivery. Benchmark solutions to ensure cybersecurity protocols and data privacy are aligned with clinical/evidence-based practices.
Establish and maintain enterprise-wide cybersecurity and information security frameworks designed to protect organizational systems, infrastructure, data, and business continuity (e.g., leads development and management of Cybersecurity Incident Response Plan).
Ensure digital transformation initiatives are security-minded, operationally scalable, and aligned with applicable regulatory standards and best practices.

Operational:

Oversee information systems, data management, and information security to support operations and compliance.
Oversee enterprise technology solutions to ensure secure, scalable, redundant, and cost-effective deployment of systems.
Oversee Business Intelligence and data analytics in support of reporting and execution of strategic and operational outcomes.
Lead cybersecurity operations, vulnerability management, threat monitoring, and incident response activities to minimize organizational risk.
Lead technology innovation and adoption to enhance efficiency, reporting, and program outcomes.
Manage vendor relationships and ensure technology investments align with mission needs.
Lead enterprise data governance, reporting, analytics, and information management initiatives.
Lead project management governance and successful execution of enterprise technology initiatives.
Act as a staff liaison for technology to relevant Board committees (e.g., Audit).

While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Leadership Duties

Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

Master’s degree in information systems/technology management, health informatics/data science, healthcare administration, business administration or related field required.
Minimum 15+ years of progressive experience in leading a healthcare/human services focused organizational technology and system strategy inclusive of client/treatment focused systems commonly known as Electronic Health Record (EHR) or Electronic Medical Record (EMR) required.
Demonstrated success leading enterprise-wide digital transformation and strategic technology initiatives.
Experience overseeing cybersecurity, enterprise infrastructure, cloud technologies, data governance, and large-scale system implementations.
Experiences in technology systems and infrastructure investment planning and budgeting, including ROI modeling and business case analysis.
Experience working in and understanding clinical treatments and programming models and translating technology needs to align to clinical practice and workflow needs in complex organization and/or healthcare system.
Experience in compliance, data security, and cybersecurity for healthcare focused PHI.
Experience in creating and executing an enterprise data strategy and operational excellence models aligned to continuous improvement plans, strategic initiatives, and customer experience standards.

Special Requirements

Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

Communication Excellence: Clear, compelling communicator with strong communication and presentation skills; including the ability to share strategic and operational insights with peers, staff, funders, oversight agencies, families, community partners, and donors
Disciplined Operational Mindset: Proven ability to operationalize strategy through tactical execution, standardization of processes, and systemization of workflows
Emotional Intelligence and Courageous Leadership: Demonstrate ability to balance empathy with decisiveness, communicate difficult messages, and sustain organizational focus during times of change or adversity; exceptional ability to build trust, influence organizational culture, and resolve conflicts diplomatically in a diverse, matrixed environment
Change Management: Experience leading organizational transformation, operational improvement, and/or strategic growth initiatives
Problem-Solving and Decision-Making: Strong critical thinking and judgement skills; ability to act decisively
Technology Subject Matter Expertise: Maintains a strong technical foundation with prior hands-on experience in systems configuration, application development, or infrastructure engineering. Proficient in the use of Electronic Health Records (EHRs) / Electronic Medical Records (EMRs), case management systems, and Microsoft Office applications (e.g., Excel, Word, PowerPoint, etc.), along with strong subject matter expertise in regulatory compliance, risk management (e.g., contingency planning), cybersecurity, disaster recovery (e.g., data recovery), information security frameworks, and etc.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work a variable scheduling including evenings and weekends
The following physical demands are required:
- Occasional sitting (up to 4 hours)
- Occasional standing (up to 1 hour)
- Occasional walking (up to 2.5 hours)
- Occasional driving (up to 8 hours)
- Continuous balancing (up to 8 hours)
- Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
- Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
- Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to temperature changes, dust, fumes, gases or chemicals is apparent
Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed

$240,000 Minimum pay rate, $300,000 Maximum pay rate, based on experience.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

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Chief Information Officer