Description

Job Title: Client Relations Specialist

Department: Admin

Reports to: Operations Manager

POSITION SUMMARY:

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a non-exempt employee.

TRAVEL REQUIREMENTS: Up to 5%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

Visitor Management: Greet and welcome guests upon arrival, direct them to the appropriate office, department, or team member, and help maintain a professional and welcoming environment for all visitors.
Communication Hub: Answer, screen, and route incoming phone calls using a multi-line phone system. Manage the general office email inbox, respond to inquiries as appropriate, and maintain phone logs to ensure timely return calls and accurate message delivery.
Administrative Support: Perform clerical duties such as filing, scanning, photocopying, and data entry. Provide administrative support to the General Manager, Operations Manager, and the Sales, Service, and Parts Departments.
Calendar and Scheduling Support: Assist with scheduling meetings, setting up conference rooms, and coordinating branch events, lunches, customer meetings, and corporate meetings.
Mail and Logistics: Receive, sort, and distribute daily mail and deliveries.
Facilities and Office Support: Monitor and restock office supplies and help maintain the reception area in a clean and professional manner.
Bookkeeping Support: Perform light bookkeeping and financial recordkeeping tasks, including work in FileBound.
Additional Duties: Perform other related administrative duties as assigned.

Requirements

EXPERIENCE/COMPETENCIES/PROFICIENCIES: Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

High school diploma, GED, and/or trade school completion in an appropriate field required.
Proficiency in using office equipment and software necessary to fulfill the responsibilities of the position.
Strong working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Experience using multi-line VoIP phone systems preferred.
Exceptional verbal and written communication skills, with the ability to interact professionally with a diverse range of clients, vendors, and team members.
Ability to remain calm, organized, and resourceful in a fast-paced, high-volume environment.
Previous experience as a receptionist or in a customer service role preferred, ideally within the automotive or industrial equipment industry.
Bilingual proficiency in English and Spanish preferred.

PHYSICAL DEMANDS: Being able to meet the Physical Demands of the job is an essential duty of the job.

While performing this job, employee is regularly required to talk or hear.
Ability to sit or stand for extended periods.
The position requires the ability to occasionally lift up to 40 pounds.
Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

Ascendum Machinery

Open Positions (1)

Management

Client Relations Specialist