Help our clients succeed with technology.

DenaliTEK is seeking a Technical Success Manager (TSM) who takes ownership of client technology environments and ensures they remain secure, stable, and continuously improving.

The Technical Success Manager serves as the technical steward for assigned clients, ensuring their systems align with best practices, security standards, and lifecycle planning.

This is not a helpdesk role.

The Technical Success Manager acts as a trusted advisor, bridging the gap between our technical team and our clients’ leadership.

Requirements

Technical Experience

Strong experience with several of the following:

Microsoft 365 / Entra ID
Windows Server and Active Directory
Networking infrastructure (firewalls, switches, VLANs, VPNs)
Backup and disaster recovery systems
Endpoint management and patching
Virtualization (Hyper-V / VMware)
Cybersecurity tools and best practices
MSP platforms such as ConnectWise, IT Glue, and Lifecycle Insights

Experience working within a managed services provider (MSP) environment is highly preferred.

Professional skills:

Excellent client communication skills
Ability to translate technical issues into business impact
Strong organizational and planning abilities
Proactive mindset focused on prevention and improvement
Ability to manage multiple client relationships simultaneously

Benefits

100% company-paid medical, dental, and vision insurance
401(k) with company contribution
4 weeks of PTO annually, plus 7 paid holidays
Reimbursements for mileage, parking, internet, and cell phone
A no-drama, no-politics environment that values performance and integrity

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

DenaliTEK

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Customer Service

Technical Success Manager