Description

Job Title: Sales Associate (Fulltime)

Locations: Hive Home, Gift, Garden

Reports To: Hive Store Manager

At Hive Collective, we are dedicated to creating an exceptional client experience through superior sales and service. Our ideal team members are sales makers, not just sales takers, committed to exceeding customer expectations with every interaction.

Job Overview:

As a Hive Seasonal Sales Associate, you will be responsible for delivering a first-rate customer experience by confidently guiding and assisting customers with their needs. You’ll ensure that every interaction reflects Hive Collective’s values dedication to exceptional service and collaboration over competition. This role demands active engagement on the sales floor, teamwork, and the ability to manage multiple tasks efficiently.

What Your Background / Experience Should Look Like:

Depending on Hive location:
2-4 years of design/furniture retail sales experience preferred (Hive Home)
Proficient in Mac Operating System, iOS devices, Microsoft Office, and Google Applications
Passion for design
Strong customer service skills and a positive attitude
Professional communication and social skills appropriate for guest interaction
Professional attire and appearance in keeping with Hive Personal appearance standards
Ability to thrive in a fast-paced team atmosphere

Key Responsibilities:

Customer Experience:

Provide a positive customer experience, being confident, intuitive, and directive
Welcome customers with sincerity and enthusiasm to create a warm and welcoming experience
Maintain an active floor presence, demonstrating availability and openness to customers
Engage customers with an intuitive approach to determine their needs
Ensure proper sizing and scale of furniture and accessories to the client’s room or home

Sales & Service:

Ring customers at the cash register by taking payment and issuing receipts
Complete the customer experience with an accurate and efficient checkout
Respond to inquiries with pricing, inventory, returns, and delivery information
Send professional thank you notes to your customers
Be gracious when accepting returns and turn them into a sale when possible
Monitor inventory levels and restock as needed
Gift wrap as needed

Communication & Collaboration:

Communicate and assist customers with requests in-store and via phone or email, following through until delivery and/or installation
Team up with other salespeople to best serve the client’s needs
Address all customer concerns in a proactive and helpful manner
Listen attentively to the customer and acknowledge their concerns and needs
Defuse frustration and anger with understanding and care
Outreach to support in-store and online sales, and invite customers to special events when appropriate

Store Maintenance:

Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays
Complete projects and tasks accurately and on time
Follow inventory procedures
Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor

Benefits For You:

Dynamic and supportive work environment that values and prioritizes God, family, and work
Opportunities for professional growth and development
Engaging and collaborative company culture
50% Hive Collective employee discount for you and immediate family members
No work on Sundays

Competencies:

Collaboration, Proactive Communication, Openness to constructive feedback, Adherence to our Hive Code of Conduct; Honesty and Integrity, Confidentiality

Requirements

Physical Requirements:

Ability to lift and mobilize small to medium items, up to 15 lbs., while utilizing appropriate equipment and safety techniques
Ability to maneuver effectively around the floor, stock room, and cash wrap
Able to stand and walk during 8-10 hour shifts, with prolonged standing, walking, kneeling, bending, and performing repetitive hand/arm movements
Able to interact verbally with other employees
Able to understand and follow standard operating procedures
Flexibility with scheduling, including availability to work weekends

Hive Collective

Open Positions (1)

Sales

Hive Home, Gift, and Garden Sales Associate