Job Summary:

LegalShield’s Referral Attorney network enables us to support members nationwide and handle legal matters beyond the scope of our Provider Firms. With thousands of attorneys covering conflicts of interest and niche specialties, this network is essential to our mission.

The Network Development Manager for Referral Attorney Tier will grow and elevate this network. The Network Development Manager will identify, vet, onboard, and build relationships with high-quality attorneys—helping top performers advance to Provider Firm status, as appropriate.

This role blends business development, compliance, and relationship management. Using data, you'll target gaps in coverage, recruit aligned attorneys, ensure they meet credentialing standards, and support their success.

If you enjoy building networks, solving operational challenges, and working with attorneys passionate about accessible legal services, this position offers meaningful impact and autonomy.

What makes this role unique is its mix of strategy and human connection. The Network Development Manager will recruit forward-thinking attorneys who embrace technology and efficiency, streamline credentialing processes through automation, and create scalable systems that support LegalShield’s growth.

LegalShield has spent 50+ years advancing one mission: democratizing legal services. As we modernize and expand, we’re looking for someone who’s resourceful, thrives in ambiguity, improves processes, and acts decisively. If you’re driven to make legal access easier for millions, we’d love to talk.

Responsibilities:

Performance Outcomes

Strategic Network Recruitment

Actively search for and recruit new, forward-thinking attorneys to expand the Referral Network, particularly targeting geographical areas and practice areas where shortages exist

Identify attorneys outside the existing network through events, legal trade groups, your network, or using external tools like Google, Justia, and State Bar directories

Develop strategies to recruit mission-aligned attorneys willing to push the envelope on efficiency and technology (e.g., AI automation)

Communicate the benefits of joining the network

Referral Network Development Pipeline

Cultivate relationships with existing referral attorneys, using data and performance metrics to identify potential candidates for promotion to Provider Firm status

Run reports to analyze referral attorney activity, including the types and volume of cases they handle, leveraging data points like NPS and Member Satisfaction (MSAT)

Create a clear pathway and advocate for high-performing referral attorneys to transition into Provider Firms

Attorney Quality and Customer Experience (Process Development/Modernization)

Formalize and modernize credentialing standards and processes to ensure consistent professional competence across the network

Develop measurable customer-service and responsiveness benchmarks, or enhance those already in use (mostly NPS) to drive a high-quality client experience

Work closely with the manager of training and communication to develop and roll out training programs to strengthen “bedside-manner” skills - communication, empathy, clarity, and trust-building

Drive and measure adoption of training across the Referral Attorney network

Integrate and unify credentialing, service processes, and interpersonal excellence into a scalable, repeatable model

Referral Attorney Onboarding and Referrals Administration

Own the process of onboarding new Referral Firms

Upon successful onboarding, support and champion the new Referral Attorney to help them succeed in the LegalShield referral network

Own the referral process internally at LegalShield, ensuring smooth handoffs between referral attorneys and Provider Firms, quality service delivery, and general member satisfaction

Referral Process Development and Improvement

Participate in and, as appropriate, drive build vs buy decisions related to referral processes and technologies

Work closely with the VP of Lawyer Services to scope, on-board, and see successful implementation of referral processes in-house at LegalShield

Work closely with VP of Lawyer Services and others internally (e.g. legal and product) to integrate Referral Attorneys into any new business processes or entities as LegalShield explores new delivery models

Serve as primary owner/administrator of referral management tools

Monitor tool performance, user adoption, and identify opportunities for enhancement

Education, Knowledge, and Experience

Required:

Bachelor’s degree in Business, Management, Communications, Legal Studies, or a related field is required.

Master’s degree (or equivalent) in Business, Organizational Leadership, or a related discipline is preferred.

8-12 years of experience in recruitment, relationship management, or business development, preferably within the legal sector

Strong analytical skills for leveraging data (NPS, utilization, geography) to identify network gaps and opportunities

Familiarity with the processes and tools used for attorney compliance, licensing verification, and credentialing (e.g., using state bar websites, legal communities, etc.)

Ability to conduct outreach and negotiate relationships with firms ranging in size from solos to larger firms

Excellent organizational skills and attention to detail for managing compliance processes

Comfort working independently while collaborating with cross-functional teams

Process improvement experience - demonstrated ability to identify inefficiencies and implement solutions

Preferred:

Background in legal operations, law firm recruiting, or professional services talent acquisition

Understanding of legal ethics, professional responsibility, and malpractice insurance requirements

Experience with CRM or case management systems

Knowledge of geographic coverage gaps in legal services delivery

Familiarity with data analysis tools (Tableau, Excel, NPS platforms)

Personal Attributes:

Relationship builder - you genuinely enjoy connecting with people and building trust

Data-curious - you like using metrics to spot patterns and opportunities

Mission-driven - you're excited about expanding access to legal services

Resourceful - you know how to find attorneys in hard-to-reach markets

Persuasive communicator - you can articulate value propositions effectively

Comfortable with ambiguity - you can work through unclear situations and create structure where none exists

Builder mentality - you see broken processes and want to fix them

FLSA Status

Exempt

Physical Requirements/ Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

Location:

Remote Job Posting

Department:

9172 Provider and Member Resolution

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

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Network Development Manager – Referral Attorney Tier