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Rootly is a company focused on transforming incident management for organizations worldwide. They are seeking a dedicated Customer Success Manager to guide customers throughout their journey, ensuring they achieve their goals and gain maximum value from Rootly's services and products.

Responsibilities:

Guiding assigned customers through onboarding, configuration, and continuous product adoption
Collaborating with our Sales team to create strategic customer engagement plans
Cultivating relationships with key decision-makers and champions within your customer base, leading strategic discussions on account usage and opportunities
Proactively engage with customers to address any underutilization of our services
Use product data and insights to identify accounts at risk of churn, and partner with Sales and Customer Support to develop re-engagement strategies
Assessing and analyzing lost or churned customers, identifying the reasons for churn, and formulating strategies to win them back
Leveraging our platform to make your customers highly successful in their work

Rootly

Open Positions (1)

Customer Service

Customer Success Manager