Are you a Veterinary Nurse looking for a change of direction but would still love to utilise your skills? Or do you have experience assessing pet or health insurance claims? If yes, we would love to hear from you.

We are looking for a professional, customer-centric individual to join our friendly Claims team in Salisbury. As a Claims Assessor you will provide the highest standard of customer service whilst ensuring the assessment of claims is carried out in line with policy wording and claims outcomes are fair and appropriate for both the policy holder and the business.

The Role

Building rapport with internal and external customers to establish excellent customer relation
Respond to all written and phone enquiries in a prompt and professional manner
Review and record all Pet claims to ensure these are within product standards and policy coverage in line with the policy wording
Determining if a vet practice has carried out the correct procedures and/or given out the correct medication
Assist the Claims Manager in ensuring targets and performance standards are consistently achieved in line with corporate, and regulatory requirements
Ensuring company service standards are always met
Liaise with customers, brokers, vet practices, and breeders to ensure that all information is gathered to settle claims accurately.
To ensure the customer/broker experience they receive is a professional and efficient service as well as working with the Claims
Manager to identify solutions for improvements and enhancing the customer service provision
Maintain high quality output and achieve SLA's and KPI's
Work with the Claims team to design and maintain strategies for fraud detection and continuous monitoring

Experience, Qualifications & Skills

Good systems knowledge, application and organisation skills
Excellent attention to detail with the ability to work under pressure
Strong team player
Proactive approach to problem solving and work in general
Excellent written and verbal communication skills
Previous experience of working in a customer focussed environment
Experience of working to time-based targets
Ability to prioritise workload and organise time efficiently
A dynamic professional, who has the desire to work within the insurance, industry who possess a passion for excellence and customer delivery
Experience in veterinary practice preferred
Experience in pet claims assessment is desirable

In return you will receive

23 days holiday per year (increasing to 30 days with length of service)
Your birthday off (paid)
Free breakfast/lunch on site
4 x salary life assurance
£500 towards your own wellbeing
Company Pension
Private Healthcare
Discounts to retailers and company products
Employee assistance programme

Interested? Want to know more? Apply today!

Tedaisy Insurance Group

Open Positions (1)

Other

Claims Assessor