As a Sales Associate, your primary role is to ensure superior customer service by answering product and service questions, while suggesting information about other products and services. You will be responsible to process orders, prepare customer correspondences and fulfill customer needs to ensure customer satisfaction.

Duties and Key Areas of Responsibility

First point of contact for all customer queries and processing of orders
Open and maintain customer accounts and profiles by recording account information on the admin website
Liaison between Sales, Finance, IT and customers
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports
Manage inbound customer calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers
Assist with placement of orders, refunds, or exchanges
Advise customers on available products
Omnibus & FICA Management
Ad hoc Duties as required from time to time

Requirements

Academic and Trade Qualifications

National Senior Certificate
Additional courses in relevant fields will be advantageous
Valid Driver’s License and Passport.

Work Experience & Skills

Minimum 1 year of experience in Sales
Previous experience in an inbound and outbound service center
Experience in logistics and transport is advantageous

Personal & Behavioural Traits

Excellent communication skills: Ability to effectively communicate with customers, team members, and other stakeholders.
Results-oriented: Strong focus on achieving or exceeding sales targets.
Customer focus: Ability to build and maintain strong relationships with customers and relevant stakeholders.
Adaptability: Ability to adapt to changing market conditions and customer needs.
Problem-solving skills: Ability to identify and address sales-related issues effectively.
Team player: Ability to collaborate with other departments to achieve sales objectives.
Align with Korridor’s values:

We say it, mean it, do it
We find a way
We change the game
We help each other thrive

Benefits

At Korridor, we believe in growing our people and allowing them to become the best possible versions of themselves as well as grow with the organisation. Korridor is a dynamic organisation constantly evolving with strong development opportunities should the individual show potential and required fit within the organisation.

Korridor

Open Positions (1)

Sales

Sales Associate - Ndola (Zambia)