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Role Overview

Support the BD Team in the RFI/RFP process
Follow the Client Onboarding Framework to ensure client expectations are satisfied
Conduct CIRBI demonstrations
Provide ongoing CIRBI support and training
Proactively manage transition of new studies to the assigned CSC team
Establish periodic check-ins to monitor client satisfaction

Requirements

3+ years of experience in IRB or clinical research setting
Bachelor’s degree in the basic life sciences, including biology, public health, environmental health, industrial hygiene, occupational safety or related field
Comprehensive operational knowledge of the relationship between client services, IRB services, operational excellence, regulatory, and quality assurance teams
Advanced knowledge of IRB processes, federal regulations, and ethical principles
Ability to influence others and to create alignment around urgent resolution of known customer concerns

Benefits

health coverage
paid holidays
variable bonus

Advarra

Open Positions (1)

Customer Service

Client Success Director