GreenLight.ai builds the infrastructure behind modern independent work, combining technology with hands-on expertise to deliver a world-class customer experience. They are seeking a Client Success Lead to manage day-to-day operations for a large enterprise client, focusing on EOR/AOR workflows, worker classification, and lifecycle support while ensuring high-quality customer service.

Responsibilities:

Serve as the primary day-to-day operational lead for the client
Run weekly client operations meetings and manage ongoing stakeholder communication
Maintain strong relationships with program sponsors, HR, procurement, and hiring managers
Drive responsiveness and clarity in a high-volume, fast-paced environment
Own worker orientation, communication, and 'warm introduction' into the program
Coordinate onboarding pipeline across internal support teams (e.g., VMS data entry, I-9 documentation)
Stay in the loop on all worker lifecycle issues; drive resolution and bring in ER/HR SMEs as needed
Ensure smooth offboarding processes and proper documentation/closeout
Coordinate classification workflows and ensure the right stakeholders are engaged
Maintain visibility into compliance progress to proactively prevent escalations
Escalate and coordinate with internal compliance SMEs when issues arise
Help the program operate predictably across multiple countries and regulatory contexts
Own operational escalations end-to-end with a tight line to CS leadership
Track issues, unblock dependencies, and ensure follow-through across teams
Maintain a clear 'no dropped balls' system for the program
Pull and share client reporting/dashboards using established templates
Communicate trends and program performance clearly to client stakeholders
Coordinate inputs for QBRs
Work comfortably inside enterprise tools (including VMS)
Identify workflow gaps and propose improvements (process + tech)
Surface product feedback and recommendations
Help develop or improve client-facing and internal user guides

GreenLight.ai

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Customer Service

Customer Success Lead