Reejig is building the Work Operating System for the AI era, partnering with large enterprises to reinvent work processes using AI. They are seeking a VP Customer to design and scale a customer organization that drives recurring impact and strategic partnerships.

Responsibilities:

Own the end-to-end customer engine
Design the customer lifecycle and engagement model
Implement health scoring and success metrics
Build renewal forecasting and predictability
Establish executive governance cadences
Define segmentation and capacity planning
Create a scalable global customer operating rhythm
Personally lead strategic enterprise accounts
Own executive relationships with key customers
Run executive steering committees
Manage escalations and complex situations
Support major renewals and expansions
Build deep understanding of the product and value model
Build and coach the first layer of customer leadership
Hire and develop senior customer leaders
Coach them on executive presence and account strategy
Install consistent operating cadences
Build the foundation for a scaled global customer organization
Turn delivery into recurring impact
Define what 'impact' means for enterprise customers
Build repeatable success patterns
Create clear renewal and expansion triggers
Align customer outcomes with revenue growth
Redesign the customer function using AI
Reimagine the customer function using AI-first principles
Identify where AI can replace manual effort and increase leverage
Design AI-assisted or AI-led customer workflows
Improve outcomes while reducing operational cost
Build a modern, AI-native customer organization

Reejig

Open Positions (1)

Customer Service

Head of Customer Success