Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process
present policyholders with proof of insurance paperwork
Recognize patterns in inquires for documentation and improvement
Identify knowledge gaps and work with your manager to improve processes and grow the department
Address agent escalations and carrier requests
Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities.

Minimum 2 years of client support experience
Experience with life insurance
Experience managing a high level of chat volume and emails
Strong time management skills and prioritization based on urgency and business need
Ability to problem solve and multitask
Excellent writing ability
Ability to work in a fast-paced changing environment
Ability to provide prompt, accurate and friendly customer service

Afficiency

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