Standardize and own the Tech Ops Incident Management Platform using Jira Service Management across our production fleets.
Automate incident resolution workflows with AI tooling, including runbook generation and assignment.
Design and implement proper documentation for all Tech Ops incident processes to ensure a clean handover.
Build out fleet management and task automation to support global 24/7 remote operations.
Own and customize the data-driven observability layer via Grafana across all internal tech teams.
Work closely with key leadership stakeholders (Head of Infrastructure & Cloud, VP Engineering) to independently drive architecture decisions.

Senior-level experience as an AWS Cloud Engineer or Site Reliability Engineer.
Strong, demonstrable focus on metric-driven observability, monitoring, and alerting at scale.
Fluent, hands-on experience in Python for tooling and automation.
Hands-on experience with Terraform for Infrastructure as Code.
A proven track record of designing, architecting, and owning production systems end-to-end.
Ability to work completely independently without a detailed spec sheet or heavy direction.
Experience with Jira Service Management or similar ITSM/incident platforms is a plus.
Experience with Grafana dashboarding pipelines at scale is a plus.
Exposure to AI-assisted ops tooling (AI-Ops, runbook automation) is a plus.
Prior experience in a fast-moving hardware, robotics, or IoT fleet environment is a plus.

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