Continuous Monitoring and Improvement: Continuously monitor commercial and technical metrics for our partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates;
Detailed Analysis and Insights: Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency;
Internal Reporting and Coordination: Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution;
Feature Development and Scaling: Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions;
Collaboration with Commercial Teams;
Technical Gap Analysis and Resolution: Identify technical gaps in a client's integration; Collaborate with clients to resolve integration issues and enhance their API usage experience.
Spend approximately 10% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

**Relevant Experience.**Minimum of 1 year of successful experience in the travel industry. Strong background in API performance tuning and data-driven insights, with the flexibility of cross-industry analytical experience;
Specialized in managing the onboarding of API connected customers; acting as a primary point of contact for API-related inquiries and issues;
Language knowledge. Fluent in Turkish and English;
Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off
an extra non-working day without loss of compensation.

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