Role Overview

Provide administrative and operational support to multiple Renewal Managers across the department.
Review renewal documentation for completeness and accuracy prior to routing to the appropriate internal teams.
Coordinate the collection and organization of required renewal documentation.
Monitor shared renewal inboxes and route requests to the appropriate team members.
Update HubSpot, Zendesk, and internal systems with accurate notes and documentation.
Organize and maintain electronic renewal files and shared department resources.
Assist with quality assurance reviews to help maintain consistency and accuracy across renewal documentation.
Own and maintain the Renewal Team's operational calendar, including renewal release schedules, internal deadlines, team milestones, and key deliverables.
Monitor upcoming deadlines and proactively remind team members of critical dates and outstanding action items.
Coordinate cross-functional follow-up with Underwriting, Implementation, Billing, Eligibility, Product, Engineering, and Account Management to help keep renewal activities on track.
Escalate operational roadblocks or timing concerns to Renewal Managers and leadership when appropriate.
Support the Renewal Team during peak renewal periods by helping prioritize administrative tasks and coordinating competing priorities.
Support department initiatives focused on improving operational efficiency.
Assist with documenting and maintaining standard operating procedures (SOPs).
Maintain department templates, forms, and shared resources to ensure consistency across the team.
Participate in testing new workflows, tools, and process enhancements.
Assist leadership with operational projects and other initiatives as assigned.
Coordinate internal meetings and document action items as needed.
Maintain department documentation and shared resources.
Assist with maintaining standardized communications and templates.
Provide general administrative support to ensure the Renewal Team operates efficiently.

Requirements

1–3 years of experience in administrative support, operations, project coordination, customer service, or employee benefits.
Exceptional organizational and time management skills.
Strong attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong problem-solving skills and the ability to work independently.
Collaborative mindset with a passion for supporting team success.
Preferred: Experience in the health insurance or employee benefits industry.
Preferred: Familiarity with HubSpot CRM.
Preferred: Experience using Zendesk or similar ticketing platforms.
Preferred: Proficiency in Microsoft Office or Google Workspace, particularly Excel.
Preferred: Experience supporting cross-functional operational teams.

Benefits

Competitive compensation and stock options
100% company-paid comprehensive health, vision & dental insurance for you and your dependents
Supplemental Life, AD&D and Short-Term Disability coverage options
Discretionary time off
Relocation assistance
Paid parental leave and flexible return to work policy
Work-from-home stipend for remote employees
Company provided meals for in-office employees
401(k) account
Opportunity for rapid career progression
Other benefits coming soon!

Angle Health

Open Positions (1)

Operations

Renewal Operations Coordinator