Own and manage strategic health plan relationships, serving as the primary point of accountability and trusted advisor.
Develop and execute account strategies aligned to health plan goals, performance targets, retention, and growth objectives.
Proactively identify opportunities for expansion, optimization, and innovation within existing health plans, while surfacing risks and mitigation strategies.
Act as a key stakeholder during health plan implementations, ensuring alignment between client expectations, internal teams, and operational execution.
Partner closely with Sales, Implementation, Product, and Operations teams to support new and renewing opportunities and deliver strong client outcomes.
Translate health plan feedback, performance insights, and market needs into actionable recommendations for internal teams.
Drive ongoing engagement, performance reviews, and retention strategies for live accounts.
Share best practices and learnings across health plan accounts to improve scalability and outcomes.
Manage one direct report.
Other duties as assigned.

Bachelor’s degree or equivalent professional experience
Significant experience in account management, client strategy, or relationship ownership
Ability to articulate client population health objectives to operational and business management audiences
Familiarity with implementation technology/processes and project management
Proven ability to identify and execute growth opportunities within existing client accounts
Experience translating data and performance insights into client facing recommendations
Strong communication and stakeholder management skills
Intermediate proficiency in Microsoft Excel and PowerPoint

Preferred

Vitality Group Inc.

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