Supervise, coach, and develop a team of Data Associates responsible for classification, attribution, and product catalog management.
Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks.
Serve as the first point of escalation for workflow or process-related issues.
Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and consistency.
Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes.
Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets.
Ensure compliance with governance standards, documentation, and reporting requirements.
Train new hires and ensure associates are up to date on classification guidelines, tools, and processes.
Report team status, coverage, productivity, and quality metrics to management.
Foster a culture of accountability, collaboration, and continuous improvement.
Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements.

Bachelor’s degree in business, operations, information systems, or a related field.
Minimum 4 years of professional experience in data operations, content processing, or a related field.
At least 2 years in a lead, supervisory, or managerial role, with proven ability to coach and develop teams.
Demonstrated experience managing high-volume, detail-oriented workflows.
Strong organizational, problem-solving, and people management skills.
Excellent written and verbal communication skills in English.
Familiarity with ad/media data and workflows is preferred.
Experience with process improvement, workflow optimization, or exposure to automation initiatives is a plus.

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive.
We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.
We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.
This is a full-time exempt role with base salary plus benefits.
Final compensation will depend on location, skill level, and experience.

MediaRadar, Inc.

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