Role Overview

Coordinate the overall Solutions Design process ensuring that the clinical protocols are appropriately mapped to software solutions efficiently, accurately and within project scope
In-depth knowledge of Medable's software, technology, and processes to be able to guide a client to the best use of Medable's platform to meet their needs therapeutic areas meetings
Develop and communicate design best practices for specific
Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review
Develop supporting documentation to streamline software design and configuration
Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting
Serves as a platform expert
Manages technical implementation releases, including timelines, technical milestones, and deliverables
Ensure projects are completed on time, within scope, and meet both technical and customer expectations
Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams
Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements
Acts as the link between customers and Medable’s product development team
Collaborate with product team to scope additional product features and product roadmap
Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal teams
This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards
Supports technical training and onboarding to customers to ensure successful product launches and adoption.

Requirements

4 + years of technical experience in technical implementation, product management, solution design or a related role, or a combination of education and experience
Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments
Demonstrated experience in interpretation of client requirements and solution design to prepare and document design specifications
Experience in requirement gathering, analysis, solution design, development, testing and implementation of software
Strong knowledge of clinical trial data management processes and regulatory compliance frameworks
Comprehensive understanding of clinical trial domains, specifically: eCOA (electronic Clinical Outcome Assessments) ePRO EDC DCT
Proven experience in client relations and interactions with clients at all levels.

Benefits

Flexible Work Remote from the start, we believe in a flexible employee experience
Competitive base salaries
Annual performance-based bonus
Stock options for employees, aligning personal achievements to Medable's success
Health and insurance coverage
Wellness program (Mental, Physical and Financial)
Recognition Peer-to-peer recognition program, celebrating achievements and milestones
Volunteer time off to support causes you care about

Medable

Open Positions (1)

Management

Clinical Implementation Specialist