Design, execute, and continuously improve technical enablement programs across the Field Engineering organization
Partner closely with Graph Academy, product and engineering SMEs, and go-to-market teams to translate technical content into engaging, scalable enablement programs
Own the design and delivery of structured onboarding, upskilling, and certification programs that build practitioner-level technical competence
Act as a trusted partner to technical leadership, ensuring that enablement programs directly support product evolution, technical strategy, and field execution
Define and track meaningful KPIs to measure effectiveness
Maintain hands-on technical depth to review content, question assumptions, and engage with SMEs
Facilitate training sessions, workshops, or lab walkthroughs

7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement)
Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs
Strong program and project management skills — ability to juggle multiple, overlapping initiatives
Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways)
Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams
Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents
Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights
Hands-on, get-things-done attitude; high initiative and ownership
Experience managing certification, accreditation, or assessment programs is a strong plus
Previous experience in the field (solutions engineering, presales, professional services, or consulting) is highly desirable
Experience with adult learning theory, instructional design, and best practices in technical pedagogy

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