Role Overview

Act as a trusted technical advisor, owning the end-to-end technical customer relationship from onboarding through ongoing engagement.
Guide customers through technical onboarding, integrations, and go-live processes, coordinating with internal engineering and product teams where required.
Drive customer success by supporting adoption, usage, and optimisation of the platform to ensure customers are competitive in their respective markets.
Assist customers in diagnosing technical issues, coordinating with internal engineering teams to drive resolution and maintain service reliability.
Support customers during technical integrations, including reviewing API implementations, troubleshooting issues, and coordinating with internal engineering teams.
Work with customers across multiple regions and time zones, aligning availability with client needs where required.
Serve as the lead point of contact for all technical support activities across both pre-sales and post-sales phases.
Build and maintain strong, long-lasting, and productive client relationships, focused on retention and long-term partnership.
Proactively identify risks to customer satisfaction and take ownership of mitigation plans to ensure continued success.
Address all product-related queries in a timely and professional manner.
Work closely with the onboarding team and internal stakeholders, providing structured customer feedback to help identify potential new features, improvements, or enablement opportunities.
Champion customer needs internally and ensure product roadmap prioritisation reflects customer impact and strategic alignment.
Identify upsell, cross-sell, and expansion opportunities by understanding customer goals, usage patterns, and evolving needs, partnering with commercial teams where appropriate.
Proactively engage with assigned accounts through regular touchpoints and, when required, travel to meet clients face to face to discuss business growth opportunities, product improvements, and overall service quality.
Communicate system updates, new product deliveries, and evolving requirements, ensuring customers remain fully informed and confident in the platform.
While respecting a healthy work-life balance, be prepared to support occasional out-of-hours escalations when necessary, taking into account geographic time-zone sensitivities when prioritising tasks.
Stay up to date with internal tooling and platform changes in order to effectively train, enable, and support customers.
Attend and represent the company at industry events and exhibitions tailored to iGaming operators.

Requirements

3–5+ years of experience in a Technical Account Manager, Customer Success, Solutions Engineer, or similar client-facing technical role.
Familiarity with software development concepts, including full-stack technologies.
A proactive, customer-first mindset with a strong sense of ownership and accountability.
Experience collaborating with channel partners, system integrators, and third-party providers to deliver high-impact, customer-centric solutions.
Ability to work independently, remain self-motivated, and collaborate effectively with stakeholders across all departments.
Strong verbal and written communication skills in the English language.
Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organisation, including executive and C-level audiences.
Strong aptitude for understanding how technology products and solutions drive customer value and business outcomes.
Solid experience managing tier-one customers in a fast-paced, service-driven environment.

Benefits

A remote and flexible working schedule.
Generous time off varied based on the country of residence.
Discretionary annual performance bonus.
Training and other learning & development opportunities to support you through your career progression.
Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
Various well-being programmes and initiatives.

White Hat Gaming

Open Positions (1)

Sales

Technical Account Manager