Invoicing clients for both fixed charges like license fees (rent) monthly as well as ad hoc charges like service fee charges, making sure billing is correct and everything is raised as per the signed contracts. Ensuring that billing is completed accurately and deadlines met at all times.
Managing Direct Debit Mandates and taking action for failed DDs.
Handling any finance related queries in a timely and efficient manner, providing great customer service to tenants.
Maintenance of billing breakdowns for accurate billing checks, reconciling vs. billing systems and querying any anomalies with relevant sales or ops staff.
Building relationships with clients, building teams and sales to ensure the best possible approach both internal and external.
Assisting the management accountants and financial reporting team with any audit, revenue or occupancy related questions.
Reviewing the AR dashboards and reports, actioning any open items in a timely manner.
Escalating any problematic areas to the Billing Manager, including problematic reconciliations, errors with contracts or issues with clients.
Processing customer terminations and preparation of deposit returns, ensuring any overdue monies are offset against the return.
Ad hoc requests to support the Billing Manager as required

Previous experience in a similar finance role is essential. 2-3 years Accounts Receivable / Billing experience is desirable.
Previous experience in a fast paced role with customer service is essential.
Microsoft Office skills, particularly Excel.
Knowledge of SAP Business ByDesign, Salesforce and Nexudus is desirable.
Commercial acumen and be capable of thinking in big picture terms and not just the detail.
Experience in implementing and monitoring of controls.
Experience of working in large multi site organisations – property sector is preferable.

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