Atomus is dedicated to providing world-class cybersecurity for critical organizations, building compliance software delivered as managed services. The Cybersecurity Analyst role involves working with customers to implement cybersecurity products, maintain compliance with standards, and address technical challenges while ensuring customer satisfaction.

Responsibilities:

Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC while performing technical tasks/project management required for onboardings
Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT/security issues related to the Atomus platform
Work closely with internal teams (sales, product, engineering) along with partners/vendors for customer requirements to communicate customer feedback and advocate for customer needs in product development and rolling out 3rd party products
Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and maintained

Requirements:

Experience in a customer-facing technical role, IT administrator, solutions engineer, Technical Customer Success, or TAM role preferably in cybersecurity or compliance
Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC, firewalls, routers, encryption tools)
Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, security, etc
Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, as well as mobile platforms like Android and iOS
Advanced understanding of Microsoft products (Exchange, SharePoint, Windows, Windows Server, Active Directory, etc.)
Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment
Strong troubleshooting skills, particularly related to network security, software issues, and IT environments
Excellent verbal and written communication skills; ability to explain complex topics to both technical and non-technical audiences
Applicants must have strong emotional intelligence to intuit and match customer sentiment for effective communication
Prior experience with NIST 800-171, CMMC, or other compliance standards
Ability to manage multiple customer accounts and onboarding projects simultaneously
Familiarity with CRM platforms (HubSpot), and compliance documentation tools while managing SLAs which include customer satisfaction, initial response, and issue resolution times

Atomus

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Engineering

Cyber Security Analyst