Support front desk and administrative functions, ensuring smooth patient communication and clinic operations.
Phone call management and answering (high volume), ensuring quality patient service.
Call triage and routing.
Appointment scheduling and reminders.
Assist with insurance verification and claims processing.
Provide billing support and assist with patient payment-related concerns.
Manage and support telehealth platforms and virtual patient interactions.
Handle patient inquiries and correspondence across communication channels.
Support telemedicine-related tasks.
Utilize AthenaHealth (EHR/EMR system) for patient-related tasks.
Use Weave VOIP phone system (Conure or Athelus) for communication and coordination.

At least 1 year of relevant experience as a Medical Virtual Assistant or in a similar role
Familiarity with EHR/EMR systems (AthenaHealth preferred)
Experience handling patient communication and front desk responsibilities
Ability to manage a high volume of calls
Medical background is preferred
Registered Nurse (RN) or similar clinical background is a plus
Excellent English communication skills with minimal accent
Strong phone handling and customer service skills
Professional, friendly, and accommodating demeanor
Ability to handle high call volumes (60+ calls/day)
Strong attention to detail and organizational skills
Ability to learn systems quickly and adapt to workflows
Familiarity with billing processes and insurance workflows
Tech-savvy with experience using communication tools (phone systems, messaging apps)

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Winning Assistants LLC

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