Serve as the primary point of contact for visitors, customers, and guests, providing exceptional customer service.
Greet visitors, determine the purpose of their visit, and direct them to the appropriate staff member or department.
Check in visitors and customers in accordance with agency procedures and security protocols.
Answer, screen, and route incoming telephone calls in a professional and timely manner.
Respond to general inquiries from customers, visitors, and staff by providing accurate information and assistance.
Maintain visitor logs and ensure compliance with CJIS Security Policy requirements and agency security procedures.
Verify visitor identification and issue visitor badges as required.
Monitor visitor access and help ensure restricted areas remain secure.
Receive, sort, and distribute incoming mail, packages, and deliveries.
Maintain a clean, organized, and professional reception area and front office environment.
Perform administrative support tasks, including filing, data entry, record maintenance, copying, scanning, and document preparation.
Maintain confidentiality of sensitive information and records in accordance with agency policies and applicable regulations.
Provide clerical and administrative support to agency staff as needed.
Operate standard office equipment, including multi-line telephone systems, computers, copiers, and scanners.
Follow all agency policies, procedures, and security requirements.
Perform other duties as assigned.

High school diploma or equivalent.
Minimum of one (1) year of administrative, receptionist, customer service, or office support experience.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Proficiency with Microsoft Office applications and standard office equipment.
Ability to multitask, prioritize responsibilities, and maintain attention to detail.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to work independently and as part of a team.
Experience working in a government, public safety, law enforcement, or criminal justice environment (preferred).
Familiarity with CJIS Security Policy requirements (preferred).
Experience with visitor management systems and records management processes (preferred).

ATA

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