Answering customer queries through email, live chat, WhatsApp/SMS and social media
Understanding Zoa Clients’ T&Cs to provide the correct information to customers
Investigating and resolving customer issues or complaints quickly
Issuing rental credit codes and refunds to customers
Communicating with customers about their orders, including any delays or changes needed to their order
Liaising with the warehouse or other fulfilment and dry cleaning partners to resolve customer and stock issues and confirm and organise new stock deliveries
Speaking with delivery partners to resolve any issues with the delivery of orders
Following up with customers who haven’t returned their orders on time
Fulfilling orders once they have been despatched by the warehouse or other fulfilment partners
Recording any stock that is ex-hired
Recording any stock that is sold
Recommending potential solutions or improvements from feedback from customers
Preparing product or service reports
Sending surveys to customers to collate feedback

Zoa Rental

Open Positions (1)