Manage inbound customer communication, including phone calls, emails, and sales inquiries, ensuring timely, professional, and solutions-focused service.
Prepare customer quotations and coordinate internally to confirm pricing, product details, lead times, and order requirements.
Enter and process customer orders through MTC’s ERP and CRM systems (SAP B1 and HubSpot), maintaining accuracy throughout the sales and fulfillment process.
Process customer payments, including credit card transactions, in accordance with internal procedures and financial controls.
Maintain accurate and well-organized customer records, sales activity, and order information across internal systems and databases.
Track ongoing and upcoming projects through MTC’s CRM (HubSpot), maintaining an accurate and up-to-date project database.
Identify opportunities to improve administrative workflows, strengthen process efficiency, and support continuous improvement across account coordination functions.
Collaborate closely with internal stakeholders to support customer needs and ensure a high level of service throughout the order cycle.

Strong customer service skills, with the ability to communicate clearly, professionally, and confidently.
Curiosity, adaptability, and a willingness to learn within a technical or product-driven industry.
A proactive approach to work, with the ability to take ownership of tasks and follow through on responsibilities.
Strong organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.
The ability to work effectively in a collaborative team setting and contribute positively to shared goals.
Experience using ERP systems (SAP preferred) and CRM systems (HubSpot preferred).
Strong Excel skills and comfort working with data, order details, and customer information.
Previous experience in inside sales, customer service, or a related account support role.

Extended health benefits
Hybrid work model, combining in-office collaboration with work-from-home flexibility
Three weeks of vacation to start and up to four weeks overtime, plus additional paid days off
Ongoing training and development to support career growth

MTC Solutions

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