Supervise the billing function and make sure revenue cycle activities are accurate, timely, and clean across all clinics.
Make sure every clinic's calendar is full, accurate, and aligned with therapist availability.
Be the trusted point of contact for patients who need answers between the consultation and the commitment.
Build the modular operational infrastructure that allows Moment to scale into new locations year after year.
Work closely with the Head of Operations and the broader team, with the path to direct reports as Moment scales.

4+ years of experience in operations, executive support, or office management in a multi-location or client-facing business.
Direct experience overseeing billing, revenue cycle management, or accounts receivable functions.
Strong client-facing communication skills, including comfort handling phone calls and discussing pricing or insurance.
Demonstrated ability to manage multiple priorities, locations, or workflows simultaneously.
Experience building and documenting SOPs that others can follow.
Proven track record of identifying operational gaps and proposing solutions independently.
Familiarity with CRM tools (such as GoHighLevel) and team communication platforms (such as Slack).
Comfortable learning new clinical or scheduling software (such as PracticeQ).
High attention to detail with strong follow-through on tasks.
Self-starter mentality with the ability to operate with minimal supervision.
Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale).
Access to a quiet work area at home with reliable internet (100 Mbps or more).

METEOR

Open Positions (1)