Monitors the Museum exhibition galleries to maintain the safety of visitors, staff and artwork.
Patrols the Museum properties, including collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazards, or threats.
Address visitor/patron questions and concerns in a courteous, inclusive and culturally responsive manner in line with the Frye’s commitment to diversity, equity, inclusion and accessibility.
Understand and convey Museum protocols, messaging, and safety policies, coordinating with other departments as necessary.
Resolve visitor issues or elevate to the Manager/Assistant Manager of Security.
Staff the Concierge/Information Desk as needed.
Report changes or physical interactions to artwork, ensuring that logs are properly maintained.
Respond to emergency and non-emergency situations by assisting visitors/patrons and staff and contribute to coordination of a quick and effective solution.
Oversee loading dock activity, deliveries and shipments, including art shipments.
Provide security and supervision during museum after-hour events as needed while collaborating with Events, Exhibitions, and Facilities Departments.
Enforce all Museum policies in the galleries and other public areas.
Participate in staff wide DEAI trainings in order to contribute to an inclusive space for visitors and to implement relevant strategies and best practices in this role.
Participate in ongoing Security training.
Perform additional duties as assigned.

High school degree/equivalent or equivalent experience preferred.
Experience in a customer service or security service setting preferred.
Demonstrated ability to communicate clearly and professionally in oral and written form.
Able to respectfully engage with the public and staff while enforcing Museum policies.
Must be attentive and professional in appearance and in all interactions.
Ability to multitask, operate as part of a team, and calmly and respectfully respond to stressful situations.
Adaptable to a flexible work schedule, including weekends and evenings.
Must pass a background check.

Frye Art Museum

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