Role Overview

Build our Service Management capability, team and offering across our i3works business
Apply ITSM principles to solve complex client challenges across a wide variety of environments
Play an integral role within the Service Management team
Work across a broad range of client engagements ranging from the creation and optimisation of individual ITIL processes through to designing complete service operating models, service wrappers and service management frameworks
Engage with stakeholders to understand requirements and develop practical, achievable solutions

Requirements

Previous consultancy experience in a similar role
Experience delivering for Defence Sector, i.e. DE&S and Defence Digital
Experience delivering in Central Government, i.e. Home Office, HMRC and DEFRA
ITIL 4/5 qualified
Demonstrable experience working within an ITSM environment using the ITIL framework
Experience designing, implementing and improving ITSM processes, policies and governance
Experience producing Service Design Packages, service wrappers, operating procedures and service documentation
Demonstrable experience of involvement in Service Management governance
Strong understanding of core ITIL practices including Incident Management, Problem Management, Change Enablement, Service Request Management and Continual Improvement
Demonstrate an understanding of SIAM and multi-supplier service environments
Experience working in complex environments to identify, analyse and solve Service Management challenges
Ability to translate business and operational requirements into practical Service Management solutions
Flexibility and agility, with the ability to deal with complexity and ambiguity
Strong verbal and written communication capabilities with experience engaging stakeholders at all levels
Strong relationship management skills with clients, suppliers, colleagues and users in pursuit of delivering high quality services
Ability to facilitate workshops, gather requirements and develop service artefacts and recommendations
Ability to work under pressure and demonstrate resilience to ensure solutions are delivered effectively with full understanding of costs, timescales and risks
Ability to resolve issues quickly and efficiently
The suitable candidate will need National Security Vetting (NSV) security clearance. They will, preferably, already hold NSV to a high or very high standard, but must be able, and willing, to achieve it.

Tech Stack

ITSM

Benefits

Private healthcare/medical cover & Group life insurance
Annual bonus scheme (dependent on personal and company performance)
25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company – rising to a maximum of 30 days + bank holidays)
Enhanced Reservist Leave – up to 10 days paid.
Annual leave purchase scheme (up to 5 days per year)
5% company pension contribution
£250.00 annual donation towards a charity or grassroots organisation of your choice
Personal wellness benefit of £120.00 per month, access to unlimited 1-1 counselling support and a wealth of wellbeing and support resources
Enhanced parental leave
Electric car leasing salary sacrifice scheme
Cycle to work scheme (save 25-39% on a bike and accessories)
Paid qualifications for employees at all levels
Internal Employee Networks, regular social events throughout the year and charity fundraising activities to get involved with if you wish.

i3Works Ltd

Open Positions (1)

Management

Senior - Principal Consultant, Service Management