You provide competent support to our ERP customers for incoming support requests (phone, email, ticketing system)
You perform qualified first-line troubleshooting for incidents and problem cases
You analyze issues in a structured manner and assess urgency and impact
You coordinate customer concerns as the central interface between Development, Support, Consulting, Back Office and Sales
You identify the appropriate handler for each topic and ensure a clean handover
You keep track of open cases and ensure consistent, reliable communication
You document in a structured way and ensure transparency within the system

You have experience in customer support, IT support or customer consulting (e.g. retail, services, call center, helpdesk)
You communicate clearly, calmly and solution-focused — even in demanding situations
You work in a structured manner and are confident in prioritizing
You understand operational processes (e.g. in logistics, production or finance)
You have a good technical understanding and can follow technical relationships
You maintain an overview even when handling multiple parallel cases

Flexible working arrangements
Flexible working hours & flextime
Hybrid model (office + mobile office) possible after the probationary period
30 days of vacation plus time off at Christmas/New Year
Projects that make an impact
Since 1986: a stable software house with a vision
Over 1,000 mid-sized customers in use
Real digitalization rather than slide-only projects
Direct exchange with Development & Executive Management
A culture that brings people together
Collaboration on equal terms — within the team and with leadership
Space for ideas and independent work
Structured onboarding with personal mentoring
Clear processes in an experienced team
Long-standing employee and customer relationships
Holiday and Christmas bonuses
Modern office in Neckarsulm with open work space, air conditioning and roof terrace
Modern work equipment — also for your mobile office (laptop, headset)
Subsidy for BusinessBike
Subsidy for workplace glasses
fitness|schmiede — weekly online fitness class
Short decision paths and direct team communication

Software-Schmiede Vogler & Hauke GmbH

Open Positions (1)