Role Overview

Partner with Customer Success Managers to support onboarding, adoption, retention, and expansion across strategic customer accounts.
Serve as a trusted technical advisor by explaining architecture, deployment considerations, best practices, and solution value in a clear and accessible way.
Help customers connect Gigamon technical capabilities to their business outcomes, success criteria, and long-term adoption goals.
Identify technical risks, adoption blockers, and customer friction points early, and coordinate the right internal resources to address them.
Collaborate closely with Solutions Engineering, Technical Support, Professional Services, Product, and Sales to ensure a seamless and consistent customer experience.
Participate in customer meetings, success plan reviews, escalations, and account strategy discussions as the technical voice within the Customer Success motion.
Translate complex technical concepts for non-technical and executive audiences with clarity and confidence.
Capture and communicate customer feedback, recurring themes, and product gaps to internal stakeholders to inform product and process improvements.
Create, maintain, and improve internal and customer-facing documentation such as best practice guides, enablement materials, process documentation, and technical adoption resources.
Support renewal and growth motions by reinforcing solution value, technical fit, and adoption progress.
Build strong, trusted customer relationships through responsiveness, sound judgment, and a calm, consultative approach during both routine interactions and escalations.

Requirements

5+ years of experience in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Customer Success Engineer, Technical Support Engineer, Technical Consultant, or similar.
Worked with enterprise customers in a post-sales, technical advisory, support, or customer success capacity.
Demonstrated strong foundational knowledge of networking, cloud, and enterprise infrastructure concepts.
Gained familiarity with Linux, common deployment models, and hybrid customer environments.
Developed working knowledge of cloud platforms such as AWS, Azure, and GCP.
Shown the ability to understand and discuss technical architectures, integrations, and operational considerations without needing to perform direct hands-on administration in production systems.
Effectively recognized when customer issues require escalation to Technical Support, Professional Services, or Engineering and coordinated those transitions.
Proven ability to work cross-functionally and influence outcomes without direct authority.
Earned a Bachelor’s degree in Computer Science, Engineering, Information Technology, Cybersecurity, or equivalent practical experience.
(Preferred) Supported customers in SaaS, on-premise, or hybrid deployment models.
(Preferred) Gained familiarity with Kubernetes, Nutanix, and modern cloud platforms.
(Preferred) Built experience in cybersecurity, observability, infrastructure, or related enterprise technology domains, ideally in a fast-paced B2B enterprise software environment.

Tech Stack

AWS
Azure
Cloud
Cyber Security
Google Cloud Platform
Kubernetes
Linux

Benefits

Health insurance
401(k) matching
Flexible work arrangements
Professional development
Paid time off

Gigamon

Open Positions (1)

Customer Service

Customer Success Engineer