Supporting customers and internal users via various channels (email, occasional video calls etc.)
Analyzing and resolving support requests related to the Zoovu product suite (technical, operational).
Participating in the development process by testing new system functionalities.
If needed
escalate customer technical issues to the development team. Cooperation with the R&D team to resolve the reported issues and improve the overall system quality.
Developing process and internal system improvements and initiatives through own ideas

Tech-savviness, understanding of digital business, interest, and excitement for innovative software solutions
Accountability and responsibility; readiness to take over and own tasks, being responsible for their outcome, proactive to deliver the best possible experience to our customers
Good English communication skills, both verbal and written
Flexibility to work in shift patterns, either morning, afternoon, or night (shifts are performed in two patterns: 8 am
4 pm and 2 pm
10 pm, night shifts are handled in an on-call manner)
Familiarity with basic web development technologies (HTML, CSS, JavaScript etc.) is a plus but not a must.

Diverse workload
solve customers’ problems one day, write a technical article the next, test system changes and you’ll never get bored
Flexibility
work from home or from our cookie-stuffed office space in Wrocław located at the city center
Awesome team and no corporate hierarchy, work in international team and excellent benefits package

inoqo

Open Positions (1)