Build and ship applied AI features that solve real-world WiFi and connectivity support problems for millions of users.
Design, implement, and iterate on LLM-powered workflows, including prompt design, retrieval (RAG), tool use, and multi-step reasoning with a focus on reliability and customer impact.
Own end-to-end delivery of AI features, from prototype to production, including integration with backend services and APIs.
Evaluate model outputs for correctness, safety, hallucination, contextual grounding, latency, and cost; use those insights to improve system performance.
Collaborate closely with Product, CX, and Engineering to translate ambiguous support challenges into scalable AI-driven solutions.
Contribute to shared AI tooling, testing frameworks, and evaluation processes that improve how the team builds and measures AI systems.
Prototype quickly to explore new approaches and harden successful experiments into production-ready systems.
Participate actively in design reviews and technical discussions, contributing thoughtful perspectives while continuing to grow your expertise.

2–5 years of experience building and shipping software.
Practical experience working with LLMs via APIs (e.g., OpenAI or similar), including prompt engineering, structured outputs, tool use, or RAG-based systems.
Experience integrating AI systems into real products, including backend services, APIs, data pipelines, or customer-facing workflows.
Working knowledge of model evaluation concepts such as grounding, hallucination detection, safety considerations, latency optimization, and cost-performance tradeoffs.
Comfort working in modern AI development environments, and familiarity with cloud platforms such as AWS.
Experience iterating quickly in startup or product-focused environments where ownership and velocity matter.
Strong problem-solving ability; able to move from ambiguous problem statements to practical, testable AI solutions.
Clear communication skills and a collaborative mindset; able to partner across disciplines and incorporate feedback effectively.

Medical, Dental
Employee Assistance Program
Equity
Stock Options
3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
Onsite gym conveniently located downtown Kitchener
Weekly lunches

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