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Role Overview

Deliver fast, accurate technical and operational support to operators, staff, and end-users.
Become a product expert, help troubleshoot real-time issues, and ensure customers receive guidance.
Provide immediate technical and operational support via phone and chat.
Serve as a product expert and trusted technical resource for partners.
Clearly communicate resolutions and follow through on any open issues.
Share customer feedback to help improve product usability and performance.
Troubleshoot hardware, software, network, and mobile OS issues.

Requirements

Strong ability to prioritize and manage multiple issues simultaneously.
Quick learner with a proactive, startup-ready mindset.
Excellent communication skills and experience working remotely.
Eagerness to gain deep technical knowledge of the GoTab platform.
Hospitality or restaurant experience is highly preferred.
Nights and weekends required.

Benefits

Medical, Dental, & Vision insurance
401k with an employer match
Generous PTO & Holidays

GoTab

Open Positions (1)

Customer Service

Customer Success Representative